Application Support Engineer, Cvent [June 2012 – Present]

  • Work on Internet scale applications, where performance, reliability, and scalability are critical design goals – not after-thoughts.
  • Provide top-tier software support across our web-based software platforms, mobile devices, and backend systems.
  • Collaborate with multiple teams in order to uncover, analyze and resolve our clients’ issues.
  • Gain experience working with different database technologies, ranging from traditional relational to the latest NoSQL products such as MongoDB and Redis.
  • Become a subject matter expert who supplies in-depth technical and business product knowledge to multiple teams.

Tech Support Level 2 (Senior Tech), University of Maryland [August 2009 – May 2012]

  • Interview candidates applying for student technician positions
  • Lead training sessions for new technicians
  • Train instructors in the use of audio-visual equipment in classrooms
  • Manage check out of clickers, projectors and microphones for instructors
  • Troubleshoot technology problems in classrooms
  • Inspect classrooms and ensure they are problem-free
  • Submit tickets to ITSC for advanced support
  • Answer general support inquiries via telephone

Delivery Expert, Domino”s Pizza [May 2010 — May 2012]

  • Deliver orders to customers in a safe and timely manner
  • Input customers orders, both walk-ins and over the phone
  • Ensure orders are  fulfilled  correctly
  • Prepare the store for opening, by cleaning the ovens, make line, floors, and dishes

Assistant Manager, iSoldIt on eBay [MAY 2007 — AUGUST 2008]

  • Implemented a company computer network with a centralized data and backup server, encrypted wireless access
  • Wrote item descriptions, took photographs, and posted listings on eBay
  • Diversified the services used for posting and introduced Zoomify for high priced items